---
title: "Is BoreDoc (in the browser) no longer working properly?"
slug: browser-reload
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  code: GMTZL9
  source_html: browser_reload.html
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lang: en
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  origin_file: 02_product/de/help/browser_reload.md
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  generated_at: "2026-06-27T08:20:14.470914393Z"
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# Is BoreDoc (in the browser) no longer working properly?

In the web version of BoreDoc, behaviour depends heavily on the browser. In particular, **updates and locally stored data** are not always applied in full or immediately.

## Technical background on updates & the cache

New versions of the application may be deployed in the background whilst the browser is still using older content from the cache. This means that an older version in the browser is interacting with a new server interface. This can lead to display errors or unexpected behaviour.

## Solution: Perform a hard reload

Please reload the page completely to ensure that the latest version of BoreDoc is loaded:

### Keyboard shortcuts for Windows & Linux

- Chrome / Edge / Opera / Firefox: → Ctrl + F5 or → Ctrl + Shift + R

### Keyboard shortcuts for macOS

- Chrome / Edge / Opera / Firefox: → Cmd + Shift + R
- Safari: → Cmd + Option + R

## Technical background on persistent storage

Within the browser, BoreDoc relies on storing larger amounts of data locally than is required by many other websites. BoreDoc therefore requires permission to write to **persistent storage**. If this permission is not granted or is subsequently restricted, problems may arise when saving or loading data.

Nevertheless, for various reasons, persistent data may be deleted by the browser, your operating system or other processes. We therefore advise against using BoreDoc in the browser over the long term.

### Checking permission for persistent storage

Please ensure that BoreDoc is allowed to store data permanently:

1. Open BoreDoc in your browser
2. Click on the padlock icon next to the address bar
3. Open the site settings
4. Check that:
   - Data storage is permitted
   - Cookies and site data are not blocked
5. Then perform a hard reload again

**Note:** For a more stable and reliable experience, we recommend the installable version of the BoreDoc app. This is browser-independent, less prone to cache or storage issues, and offers controlled update behaviour.